STORE POLICIES

At Tallon Motocross, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

SHIPPING POLICY

How It Works

All products are shipped using a professional courier service, such as Royal Mail, DPD, UPS, DHL. Items.

Once an order is made it may take up to 3 working days to process the order, and depending on the level of service purchased for shipping, an additional 2 working days for delivery time.

All LARGE orders, heavy parts, full bikes ect ect. We would recommend collection in person, however quotes can be obtained for such items.

All our shipping will come with £50 insurance as standard. To increase the insurance an additional charge may apply.

International shipping is available at extra cost, a quote will need to be obtained beforehand.

All items on the store will state the cost of shipping if any at all.

RETURNS

The Small Print

If you are not 100% satisfied with your purchase, you can return it up to 14 days from the date you purchased it. THIS DOES NOT APPLY TO USED MOTOCROSS BIKES / PARTS.

Any product you return must be in the same condition you received it and with the original packaging, any labels must remain attached. Your original receipt for the item you wish to return will also need to be included.

In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you are entitled to a ‘cooling off period’ in which you can change your mind about the purchase you’ve made. This ‘cooling off’ period commences day after you take delivery of the item and lasts for 14 days. Return postage will be at the expense of the customer unless agreed otherwise. All returns must be sent to Tallon Motocross LTD, Poplar Industrial Units, Ulceby Road, South Killingholme, DN403JB.

TERMS AND CONDITIONS

The Information You Need to Know

This website is operated by Tallon Motocross LTD. Throughout the site, the terms “we”, “us” and “our” refer to Tallon Motocross LTD offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions ("Terms of Service"). These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. The product refers to any item for sale on www.tallonmotocross.co.uk

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OVERVIEW

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

ONLINE STORE TERMS

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any British laws (including but not limited to copyright laws).

A breach or violation of any of the Terms will result in an immediate termination of your Services.

GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Privacy & Cookies

Trust Us with Your Information

Tallon Motocross Ltd take the security of your data extremely seriously and strictly adhere to the United Kingdom Data Protection Act 1998 and the General Data Protection Regulation 2016/679.

We may change this Privacy Policy from time to time but the most recent version is reflected by the date located at the bottom of the Policy. We have tried our best to keep it as understandable and informative as we possibly could, but if you do have any questions in relation to this policy or you want to update, delete or change any personal information we may hold please contact us.
Our Privacy Policy applies whether you visit our physical store or our website and aims to provide you with information about:

What information we collect and the reasons for it being collected
How we use the information we collect from you
Your legal rights relating to your personal data

Collection Personal information

We may collect, store and use the following kinds of personal information:
Online Enquiries: The use of contact forms will have your personal information within them.

Finance: If you require finance for your vehicle purchase, information such as marital and housing status, number of dependents, previous address, occupation, employer, business address and bank details, in addition we will also require proof of address (i.e. utility bill) and any other relevant information. With your permission this information will be passed to our selected finance partners.

Service: If your bike has visited our workshop then we will take details of yourself and your bike.

Parts: If you have bought any parts, products, bikes or even clothing from ourselves online or in store you name and address will be required in case we need to contact yourself about your order.

Over the phone: Should you call us or should we contact you in response to an enquiry, we may need to store your information to get back in touch with yourselves.
In Store: We operate CCTV in store to monitor our premises, therefore your image and vehicle registration may be captured and stored for up to 30 days.

Using Personal information

Personal data we receive will be used for the purposes it was provided, including:

to meet the terms of your order
to undertake credit checks for finance
to communicate with you
to send reminders to you regarding your vehicle
sending goods purchased through our dealerships or via our website
to prevention fraud and other criminal activities
quoting for and supplying services which could be offered through our website or physical store
to comply with a request from you in connection with the exercise of your rights

Disclosing Personal Information

We may disclose your personal information to any of our staff, agents or suppliers where it is required to do so. We may be legally obliged to disclose your personal information:

to the extent that we are required to do so by law
in connection with any ongoing or prospective legal proceedings
in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)
to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal information where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal information

When someone visits our website, Google Analytics will collect standard internet log information and details of visitor behavior patterns. This is used to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

You're Rights

You may instruct us to provide you with any personal information we hold about you, via a Subject Access Request
Upon receipt of such a request we will, after confirming identity, provide all relevant data we may hold to you in the most practical format unless otherwise stipulated and reasonably possible.
We may withhold personal information that you request to the extent permitted by law.
If you instruct us to no longer process your personal data we will do so as quickly as possible.
If you instruct us to cease all processing for marketing purposes we will do so as quickly as possible.

Please contact us if you have any questions regarding our Data Protection or privacy policy either by
emailing us at enquiries@tallonmotocross.co.uk or by writing to us at Tallon Motocross, Poplar Industrial Units, Ulceby Road, South Killingholme, DN403JB